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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beatriz Rodriguez

September 30, 2025

5  out of  5
rating by Beatriz Rodriguez
"I had State Farm for years and it’s the best auto and home Insurance, recently I had an accident and even in nervous time, the agents took their time and care to help me out with everything needed at the moment!!! and soon; my case was fixed (paid)! I have no words to describe the care of each agent! They took my problem as their own!!! Thank you soooo much Carmel Steven and their staff!!!!"
We responded:
"Thanks Beatriz, for those kind words. We are here for you."
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Edwin Palma

August 10, 2025

5  out of  5
rating by Edwin Palma
"Soy nuevo cliente de ustedes fui recomendado x mi primo y estoy muy en cantado del servicio de ustedes y mil gracias por poderme ayudar Margarita"
We responded:
"¡Hola Edwin! ¡Gracias por compartir tu experiencia como nuevo cliente! Nos alegra saber que has quedado encantado con nuestro servicio. La satisfacción de nuestros clientes es nuestra principal prioridad, por lo que nos esforzamos por brindar la mejor atención posible. Agradecemos también a tu primo por recomendarnos, ¡es genial contar con clientes satisfechos que nos recomiendan a sus seres queridos! Si tienes alguna otra pregunta o necesitas más ayuda, no dudes en contactarnos. Estaremos encantados de seguir asistiéndote. ¡Mil gracias por confiar en nosotros! "
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morena tobar

April 4, 2025

5  out of  5
rating by morena tobar
"Muy amable el personal, sobre todo Marylu , les recomiendo mucho."
We responded:
"Thank you so much, Morena! We’re so happy to hear you had a great experience, and we truly appreciate your kind words about Marylu. We’ll be sure to pass along the compliment. Thank you for the insurance recommendation!"
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Enella Tillett

February 11, 2025

5  out of  5
rating by Enella Tillett
"I am writing you to know that Claudia and Mary are a great customer service they have a good friendly customer service and very helpful with getting you insured I am well satisfied with the kindness and feel appreciated of both Claudia and Mary services at state 🤗thanks"
We responded:
"Dear Enella Tillett, Thank you for taking the time to share your positive experience with Claudia and Mary. We are thrilled to hear that they provided you with friendly and helpful customer service while assisting you with your insurance needs. Your satisfaction is our priority, and it’s wonderful to know that their kindness made you feel appreciated. We will make sure to pass along your compliments to them. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards,"
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Ora Dupas

December 13, 2024

5  out of  5
rating by Ora Dupas
"Expressing my experiences as a customer., with State Farm is excellent, service. I’ve been with Carmel Stevens , office for many years. The staff is great and they provide excellent professional customer service. Thank you! Ora Dupas"
We responded:
"Thank you for allowing us to service your insurance needs for many years. Please don't hesitate to contact us for any future needs. "
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Laura Pepitune

April 16, 2024

5  out of  5
rating by Laura Pepitune
"Being a customer of Carnel Stevens State Farm as of 2008 I am very happy and comfortable with their services. Hi to Yenny Alberto who has been assisting me with all and any question Always very pleasant and so knowledgeable Thank you"
We responded:
"Thanks Laura, for being a loyal customer. Yeni is a great resource for insurance. "
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Zinia Magana

March 19, 2024

5  out of  5
rating by Zinia Magana
"I have more than 20 years with this agency, and I have excelente customer service"
We responded:
"Zinia, thank you for allowing us to serve you for 20 years."
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Taadhimeka Butler

March 9, 2024

5  out of  5
rating by Taadhimeka Butler
"I can’t say enough about the Carmel Steven’s office they have been nothing but a pleasure to work with over the past 20 years..All of the ladies at that office go above and beyond and have never steered me wrong, always polite and respectful.."
We responded:
"Thank you for sharing your positive experience with the Carmel Steven's office! It's great to hear that you've had such a pleasant and satisfying 20-year relationship with them. Their commitment to going above and beyond, as well as their politeness and respectfulness, truly speaks to their professionalism and dedication to excellent customer service. Your feedback is highly valuable and will undoubtedly help others in their decision-making process.."
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Marilyn Castillo

March 8, 2024

5  out of  5
rating by Marilyn Castillo
"Great customer service!!!!"
We responded:
"Dear Marilyn, Thanks for taking the time to recognize my agency."
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La Keisha Williams

March 7, 2024

5  out of  5
rating by La Keisha Williams
"I have been a StateFarm member for nearly 20 years with multiple coverage lines. The girls in the office are the best. Tracy and Jennie take good care of their customers with many years of expertise. When I was involved in an accident many years ago they made sure I was safe and anything concerning insurance was taken care of by my team. Many thanks to Carmen and his amazing team! Looking forward to many more years of business."
We responded:
"Dear La Keisha, Thank you for taking the time to share your positive experience with State Farm and specifically with Tracy, Jennie, Carmel, and their team. We're delighted to hear that you have been a satisfied member for almost two decades with multiple coverage lines. It's great to know that the girls in the office have provided exceptional service and taken good care of you as their customer, utilizing their expertise and ensuring your safety. We will make sure to pass along your kind words to Tracy, Jennie, and the entire team. We're thrilled to hear that they have made sure all insurance-related matters were taken care of, especially during the unfortunate accident you mentioned. It's wonderful to have a team that goes above and beyond to provide outstanding customer service. Thank you for your loyalty and for choosing State Farm as your insurance provider. We look forward to serving you for many more years to come. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Carmel"
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jose morales

February 26, 2024

5  out of  5
rating by jose morales
"I’ve been with this State Farm for over 20 years. Yesenia has been the one taking care of my account and has been very helpful ever since. She’s very patient to answer my questions and is able to explain all the details. Thank you."
We responded:
"Dear Jose, Thank you for taking the time to share your positive experience with State Farm and specifically, your dedicated agent Yesenia. We are thrilled to hear that she has been providing you with excellent service for over 20 years. It's great to know that Yesenia has been patient and attentive in addressing your questions and explaining all the details. We understand that insurance can be complex, and having someone who can break it down for you is invaluable. We will make sure to pass along your kind words to Yesenia and acknowledge her exceptional customer service. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for your continued loyalty and trust in State Farm. Sincerely, Carmel"
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Elmer Sanabria

February 20, 2024

5  out of  5
rating by Elmer Sanabria
"Estoy muy agradecido muy contento con la asistencia q me brindan son muy especiales para tratar con las personas Jenny es una persona muy importante en su empresa"
We responded:
"¡Hola! Gracias por compartir tu experiencia con nosotros. Nos alegra saber que estás agradecido y contento con la asistencia que te brindamos. Nos esforzamos por ser especiales en nuestro trato con las personas y nos complace saber que Jenny es una persona importante en nuestra empresa. Transmitiremos tus amables palabras a Jenny y a todo nuestro equipo. Si necesitas algo más, no dudes en contactarnos. ¡Gracias por tu apoyo!"
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JOSE SANCHEZ

February 9, 2024

5  out of  5
rating by JOSE SANCHEZ
"Wonderful and very knowledgeable staff. Make sure to ask for Mary Lou Lopez if you need any help with your insurance policies!"
We responded:
"Thank you for sharing your positive experience! We're glad to hear that the staff at this insurance company is both wonderful and knowledgeable. Mary Lou Lopez seems to be highly recommended for assistance with insurance policies. We appreciate your recommendation and hope that others will benefit from her expertise as well."
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Angel Perez

February 8, 2024

5  out of  5
rating by Angel Perez
"I really appreciate the personalized attention from there Agent Jenny. Great customer service"
We responded:
"Dear Angel, Thank you for taking the time to share your review! We're thrilled to hear that you had a positive experience with Agent Jenny. Providing personalized attention and great customer service is something we strive for, and we're glad it made a difference for you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Carmel"
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luis gonzalez

February 8, 2024

5  out of  5
rating by luis gonzalez
"Every time I call they give me the best costumer service and they answer me for every question I have especially Marilu great service and highly recommend. Thank you marilu"
We responded:
"Dear Luis, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you consistently receive excellent customer service when you contact us. We greatly value your kind words and are thrilled to know that Marilu has been instrumental in providing outstanding assistance and addressing all your inquiries. We will make sure to pass along your appreciation to Marilu and acknowledge her for her helpfulness and exceptional service. It's feedback like yours that motivates us to continue providing top-notch customer support to all our valued clients. Please don't hesitate to reach out to us whenever you need assistance in the future. We're here to help and ensure your satisfaction. Thank you once again for your recommendation and for choosing our service. Best regards, Carmel"
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Antonia Ramirez

February 8, 2024

5  out of  5
rating by Antonia Ramirez
"Tengo más de 15 años como clienta en esta oficina me siento satisfecha con la ayuda que siempre me brinda Claudia Calderon ella tiene una personalidad muy bonita es amable, y sobretodo muy profesional."
We responded:
"respond to this review: Tengo más de 15 años como clienta en esta oficina me siento satisfecha con la ayuda que siempre me brinda Claudia Calderon ella tiene una personalidad muy bonita es amable, y sobretodo muy profesional."
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Dalila Castillo

February 7, 2024

5  out of  5
rating by Dalila Castillo
"We have been customers of State Farm for many years and are very happy with their service. The staff is very attentive and efficient, especially our agent, Marilu. I highly recommend this agency."
We responded:
"Thank you for taking the time to share your positive experience with State Farm and your agent, Marilu. We are delighted to hear that you have been satisfied with the attentive and efficient service provided by the agency. Your recommendation is greatly appreciated, and we look forward to continuing to serve you in the future. If you have any further questions or need assistance, please don't hesitate to reach out."
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Lidia walker

February 7, 2024

5  out of  5
rating by Lidia walker
"Lidia Walker I have been part of this insurance carrier for over 15 years , I have referred family, friends ,neighbors and coworkers that have and are pleased with services and the perks the agency offers . This office possess a great sense of empathy they know how to bring things to your attention that has been unsaid by resolving them. They are proactive by anticipating the needs of their clients that allow the client to be at ease. Their personalization creates a genuine and an appropriate relationship with their customers .They are Problem Solvers , they constitute of a team that works together to help their customers solve problems .Caramel Steven office mission is to remain consistent in meeting their customers expectations . "Jenny" ohh she is a beacon of light in that office , her experience ,knowledge ,professionalism and dedications to help find services that fits the family needs .Her availability to answer questions that I have during these years, shows her fob what she does at that office, and she always have a positive and uplifting word of encouragements at all times. "Maggi" Maggi you have been kind from day one , your knowledge and experience combined with your patient approach , has made all decision made with your programs a smooth and successful process. "Mary" is recognized by myself and family for her hard work ,and dedication for helping others find the perfect service according to their immediate needs. "Claudia" , thanks you for knowing ways to look out for essential services your client may need and qualify for , especially in time like these ,thank you for your patience and kindness through out last week with the new enrollment for life insurance I am pleased. "Tracy "thank you thank you , you are the matriarch of the office, you have called to give me updates , request signatures, as well as providing recommendation. "Claudia" very amicable and kind throughout my purchasing of insurance , she explains as well as recommend new programs that its incorporated to support my needs . "Mr. Man" is what I call him , He sits at the left side of the office when you enter , and he stands and personally greets you with warmth and a smile. His personality is magnetic to keep coming back and bring your business to the organization. I highly recommend the insurance carrier to everyone and anyone ,if you are seeking a positive ,reliable, professional experience ,CARMEL STEVEN is your go to!!!!!!! ."
We responded:
"Dear Lidia Walker, Thank you for taking the time to write such a glowing review of Carmel Stevens Insurance Carrier. We are thrilled to hear that you have been a loyal customer for over 15 years and that you have referred your family, friends, neighbors, and coworkers to our agency. It's wonderful to hear that our team possesses a great sense of empathy and is proactive in anticipating the needs of our clients. We strive to create genuine and appropriate relationships with our customers, and we are delighted to hear that our personalization has resonated with you. We are especially grateful for your kind words about Jenny, Maggi, Mary, Claudia, Tracy, and Mr. Man. It's fantastic to hear that they have provided you with exceptional service and have gone above and beyond to meet your needs. We will make sure to pass along your praises to them as well. Thank you for recommending Carmel Stevens Insurance Carrier to everyone and anyone in need of a positive, reliable, and professional experience. We truly appreciate your continued support and look forward to serving you for many more years to come. Best regards, Carmel"
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Ignacio Sanchez

February 1, 2024

5  out of  5
rating by Ignacio Sanchez
"State Farm for the win ! A big thank you to Margarita Cardenas for the fast and easy process . Not only friendly but a hard worker . Stayed over her time just to make sure I had everything in order . Thank you so much Margarita ! 10/10 would recommend her to my family and friends."
We responded:
"Hello there! Thank you for your review and for sharing your positive experience with State Farm. We are thrilled to hear that Margarita Cardenas provided you with fast and easy service. It's great to know that she was not only friendly but also went above and beyond to ensure everything was in order for you. We appreciate your recommendation and are glad to have Margarita as part of our team. If you or your family and friends have any further insurance needs or require assistance, please don't hesitate to reach out. Thank you once again for choosing State Farm! Best regards, Carmel"
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Marylu

February 1, 2024

5  out of  5
rating by Marylu
"Great service. Staff was knowledgeable and supportive on my insurance needs. State Farm app was easy to use. 100% I recommend this agency for your home and auto insurance."
We responded:
"Thanks, Marylu, The State Farm App is great, I appreciate your business."
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Paola De Paz

January 31, 2024

5  out of  5
rating by Paola De Paz
"Yo estaba en infinity aseguranza pero tube un accidente y no me respondieron mi amiga me refirió a Margarita llame a varios lugares pero me pedían mucho depósito y cuando hablé con Margarita fue muy amable y tiene una muy bonita forma de tratar al cliente me hizo ver la nesecidades que tenía no solo de seguro de carro pero también aseguranza de vida. Recomiendo a todos State Farm con Margarita"
We responded:
"Hola! Gracias por compartir tu experiencia con nosotros. Lamentamos escuchar sobre tu accidente y la falta de respuesta de tu aseguradora anterior. Nos alegra que tu amiga te haya referido a Margarita y que hayas tenido una experiencia positiva con ella. En State Farm, nos enorgullece brindar un servicio amable y tratar a nuestros clientes con respeto. Nos complace saber que Margarita fue muy amable contigo y pudo entender tus necesidades, no solo en términos de seguro de auto, sino también en cuanto a seguro de vida. Agradecemos tu recomendación a otros para que consideren State Farm con Margarita. Si tienes alguna otra pregunta o necesitas más ayuda, no dudes en contactarnos. Estaremos encantados de seguir asistiéndote. ¡Gracias por confiar en nosotros!"
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Ever Villeda

January 31, 2024

5  out of  5
rating by Ever Villeda
"Esta compañía es lo mejor , me an ayudado en todo y muy buen servicio. Gracias Mary López."
We responded:
"Hola! ¡Gracias por tu comentario! Nos complace saber que has tenido una gran experiencia con nuestra compañía y que te hemos podido ayudar en todo lo que necesitabas. En State Farm, nos esforzamos por brindar un excelente servicio a nuestros clientes, y nos alegra saber que hemos cumplido tus expectativas. Agradecemos también a Mary López por su contribución en brindarte un servicio excepcional. Si tienes más consultas o necesitas más ayuda en el futuro, no dudes en contactarnos. Estaremos encantados de seguir asistiéndote. ¡Gracias por elegirnos como tu compañía de seguros! Saludos cordiales, Carmel"
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erasmo arvizu

January 30, 2024

5  out of  5
rating by erasmo arvizu
"I’m just to thankful to have Margarita Cardenas as my agent for more than 25 years and counting. I most thankful for the friendly service"
We responded:
"Hello, Thank you for your review and for being a loyal customer for over 25 years. We appreciate your continued trust and support. We're delighted to hear that Margarita Cardenas has provided you with friendly service throughout the years. Building strong relationships with our customers is important to us, and we're glad that Margarita has consistently delivered a friendly and helpful experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and grateful for your continued patronage. Thank you once again for choosing us as your insurance provider! Best regards, Carmel"
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ABRAHAM LIMA

January 30, 2024

5  out of  5
rating by ABRAHAM LIMA
"Yo fui recomendado por un amigo con Margarita para una póliza comercial y termine comprando para mis carros, salud y vida ella es muy profesional y amable yo mando a toda familia y amigos con ella"
We responded:
"¡Hola! ¡Gracias por compartir tu experiencia con Margarita! Nos alegra saber que tu amigo te recomendó a ella y que has tenido una experiencia positiva al adquirir diferentes pólizas con ella. En State Farm, nos enorgullece contar con agentes como Margarita, que son profesionales y amables en su trato con los clientes. Nos complace saber que te ha brindado un servicio de calidad y que has confiado en ella para asegurar tus carros, salud y vida. Agradecemos tu recomendación a tu familia y amigos. Si necesitan ayuda con sus pólizas de seguro, Margarita estará encantada de atenderlos. Si tienes alguna otra pregunta o necesitas más ayuda en el futuro, no dudes en contactarnos. Estaremos encantados de seguir asistiéndote. ¡Gracias por elegirnos como tu compañía de seguros! Saludos cordiales, Carmel"
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Annette Brito

January 26, 2024

5  out of  5
rating by Annette Brito
"I have been going here for the past 10 years. Great service and quality. Whenever I reach out to Mary Lopez, I get an immediate response and service. Great agents, excellent service and they are bilingual."
We responded:
"Dear Annette, Thank you for being a loyal customer for the past 10 years! We truly appreciate your continued support and trust in our services. We're thrilled to hear that you have consistently received great service and quality from us. We're especially glad to hear that Mary Lopez has been providing you with immediate responses and excellent service whenever you reach out to her. We take pride in our team of agents, and their commitment to providing exceptional customer experiences. Being bilingual is an important aspect for us, as we aim to cater to a diverse range of customers. We strive to ensure that language is never a barrier in providing the best service possible. Once again, thank you for your kind words and for choosing us as your insurance provider. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you for many more years to come. Best regards, Carmel"